Privacy Policy

Green Jersey Cycle Tour Company (“Green Jersey”, “we”, “us”) operates this website. This policy explains what personal information we collect, how we use it, who we share it with, and how long we keep it. We handle personal information in line with the New Zealand Privacy Act 2020.

Contact us

To ask about this policy, or to request access to or correction of your personal information, contact us using the details below.

• Email: tours@greenjersey.co.nz
• Phone: 0800 2 EXPLORE
• Address: 16 Kitchener St, Martinborough
• Contact form

Information you give us

We collect personal information that you choose to provide, including:

• Booking details, such as your name, email address, phone number, the equipment or activity booked, the date, and the number of people or bikes.
• Promo codes or gift voucher codes applied to a booking.
• Enquiry and brochure details, such as your name, email address, the subject and message, a requested date where the form asks for one, and the tour or ride the enquiry relates to.
• Comments on news stories, including your name, email address, and the comment.
• Your name, email address, and the time you subscribed, if you ask to receive news and special offers.

News and offers are optional. We add you to that list only when you tick the box on a form.

Where a form asks you to confirm your email address, we send a verification code to that address. After you confirm it, we store the address in a cookie on your device for 30 days, and we keep a matching verification record on this website for 30 days.

Approved comments may be published with your name. Your email address is not displayed with the comment.

Information collected automatically

When you use this website we may collect technical information, including your IP address, browser type, device type, the pages you visit, the date and time of your visit, and the website that referred you.

If you arrive from an advertisement, we may also store an advertising click identifier and related campaign information in your browser, and associate it with an enquiry or booking. If your name or email address is already saved in that browser, it may be included with that record.

A booking in progress, including your contact details and any promo or voucher code, is saved in your browser until the booking is completed, you remove it, or you clear your browser data.

Payments

Card payments are processed by Stripe. Your card number is entered in Stripe’s payment form and is held by Stripe. We receive a payment reference for the transaction, together with the name on the booking and New Zealand as the billing country. We do not store your full card number.

How we use personal information

We use personal information to:

• Take and manage bookings, payments, and related customer records.
• Respond to enquiries and send information you have requested, such as a tour brochure.
• Confirm an email address before we accept a booking, enquiry, or comment.
• Publish comments you submit, after moderation.
• Send news and special offers where you have asked us to.
• Measure how the website is used and how our advertising performs.
• Keep our records for accounting, disputes, and other legal requirements.

Cookies and similar tools

We use cookies and similar storage on your device for the following purposes:

• To remember a verified email address for 30 days.
• To count a tour or ride page view once per browser. That cookie lasts one week and does not contain your name or email address.
• To hold a booking, a remembered name or email address, and advertising click information in your browser until you complete the booking or clear the site data.

We also use Google Tag Manager and the Meta (Facebook) pixel. Those services may set their own cookies and receive information about the pages you visit, your browser, and an approximate location. Our tours and rides listing pages may use an additional analytics tool that records how those pages are used. Ride maps use Google Maps, and some pages embed video from YouTube. Those providers receive standard technical information such as your IP address and the page you are viewing.

You can control cookies through your browser settings. Blocking cookies may affect checkout, maps, and measurement of the site.

Who we share information with

We share personal information with service providers who help us operate the business:

• Our booking system, which stores bookings, enquiries, brochure requests, email verification, and marketing subscriptions.
• Stripe, to process card payments.
• Google, for website measurement, advertising, and maps.
• Meta, for advertising measurement.
• YouTube, when you play an embedded video.

We do not sell personal information.

How long we keep it

• Booking, enquiry, brochure, and comment records are kept for as long as we need them to provide the service, deal with payments or disputes, and meet tax and business record-keeping requirements.
• Email verification records, including the verification cookie, are kept for 30 days.
• The cookie used to count a page view is kept for one week.
• Information saved in your browser, such as an unfinished booking, a remembered name or email address, and advertising click details, stays there until the booking is completed or you clear your browser data.

Your rights

You may ask us for access to the personal information we hold about you, and ask us to correct it if it is wrong. You may also ask us to stop sending news and special offers.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

Related terms

Bookings are also covered by our terms and conditions.